COMPLAINTS BOOK
We are a Tour Operator Agency dedicated to provide quality experiences offering comfort, confidence and security; we develop the passion for traveling, enjoy the adventure and know the Peruvian culture; on the other hand, we are dedicated to spread the image of Peru nationally and internationally thanks to our years of experience that support our professionalism and commitment to nature.
Dear users, the Complaint Book is exclusively for the dissatisfaction or disagreement of the user regarding a service provided by CUSCO YA.
The fields below are mandatory in order to make your complaint.
Company name: Cusco Ya
Company name: CUSCO YA EIRL
RUC: 20490909436
Tax Address: Urb. Santa Úrsula Cahuide B-5, Cusco
*I declare that I am the owner of the service and accept the contents of this form, declaring under sworn statement the truthfulness of the facts described.
*The formulation of the Complaint does not prevent to resort to other means of dispute resolution nor is it a prerequisite to file a complaint before INDECOPI.
*The supplier must respond to the claim within a period not exceeding thirty (30) calendar days, being able to extend the term for up to thirty (30) more days, prior communication to the consumer.
*We inform you that, for the purpose of properly processing your complaint or claim, your data will be collected in our customer database, corresponding to the company of our group that operated your flight or provided the service subject of the complaint or claim. Your personal data will be treated with confidentiality and under security measures, and will be stored for the time necessary to serve you.
